Business English

Business English Upper Intermediate Practice Online (American)

Business English Upper Intermediate

ISBN 9780230761896


This is a business, upper-intermediate level course. You will find a collection of exercises and activities to practice your grammar, vocabulary, listening, reading and writing. There are 4 units, each with 5 syllabus items.

Why choose this course?

It will help you...

  • develop grammar and vocabulary understanding
  • practise speaking and listening skills
  • learn business-specific vocabulary and expressions
  • develop practical language to liaise with colleagues and partners in English
  • undertake confidently business tasks in an international environment
  • improve your English both in and out of the office

Key features

  • over 80 carefully selected interactive resources
  • can be used alongside any business English coursebook
  • each unit covers areas that every successful professional needs to know such as making conference presentations, communicating in meetings, writing reports, socializing and doing international business
Open full syllabus overview

Syllabus details

  1. Business communication: Conferences
    1. Listening to complaints
    2. Conference registration
    3. Where's Toby?
    4. Conference discussion
  2. Business communication: Presentations
    1. Making presentations
    2. Listening to a presentation
    3. What is the speaker talking about?
    4. Advice about giving presentations
  3. Business communication: Meetings
    1. Booking rooms for meetings
    2. Colleagues discussing department meetings
    3. Advice about taking part in meetings
    4. Mind-mapping techniques in meetings
  4. Business communication: Memos and reports
    1. A discussion document on improving efficiency
    2. Report on "Getting New Business" meeting
    3. "Ideas" meeting memo
    4. Initial consultancy meeting
    5. Negotiations
  5. Business communication: Phone calls
    1. Who are you talking to?
    2. Dealing with difficult phone calls
  6. Away from work: Travel arrangements
    1. Booking flights
    2. Travel agent's answering machine messages
    3. Traveling light
    4. A visit to New York
  7. Away from work: Socializing with business visitors
    1. A telephone conversation
    2. What should we do this evening?
    3. How has your visit been?
    4. Visitor hopes and expectations
  8. Away from work: Cross-cultural business
    1. A radio interview
    2. Business meals
  9. Away from work: Restaurants and hotels
    1. At the hotel
    2. Eating out
    3. Waiter, waiter ...
    4. Pronoun reference
  10. Away from work: Places around the world
    1. Bus tour of London
    2. Cities of the U.S.A.
    3. Word formation
    4. Getting a winter break
    5. Festivals around the world
  11. Companies: Starting and expanding the business
    1. Increasing visitor spending at tourist attractions
    2. Offshoring
    3. Managing expansion
    4. Funding of projects and companies
    5. A company profile
    6. Starting a business
  12. Companies: Small, medium and large enterprises
    1. Family businesses in Spain
    2. Colorama
    3. Small and medium-size enterprises in the UK
    4. Business news
  13. Companies: Marketing and advertising
    1. Presentation about an advertising campaign
    2. Recognition of company logos and brands
    3. Developments in advertising and marketing
    4. The science of shopping
  14. Companies: Management and production
    1. Presentation about company departments
    2. Teamwork at a manufacturing company
    3. A guided tour
    4. An essay on what makes a good manager
    5. Theories of management
    6. Zodiac car company
  15. Companies: Commitment to society
    1. Investing in the community
    2. Health and safety
    3. Corporate social responsibility and NGT
  16. People: Recruitment
    1. Interview questions
    2. Interview questions
    3. Employment history
    4. Deciding on the best applicant
    5. Short-listed for an interview
    6. Interview results
  17. People: Jobs and tasks
    1. Job ad
    2. A job description
    3. The Website Project
    4. A tough training course
  18. People: Staff-related issues
    1. A letter to consultants
    2. What's on the agenda?
    3. Meeting between company manager and staff representative
    4. Q & A session
    5. Job losses
  19. People: Appraisal
    1. State-of-play meeting
    2. The honest managing director
    3. Appraisal of candidates for promotion
  20. People: The workplace
    1. Just being at home
    2. Advice from an old hand
    3. Humor in the workplace
    4. Wanting and not wanting