Business English

Business English Intermediate Practice Online (American)

Business English Intermediate

ISBN 9780230761889


This is a business, intermediate level course. You will find a collection of exercises and activities to practice your grammar, vocabulary, listening, reading and writing. There are 4 units, each with 5 syllabus items.

Why choose this course?

It will help you...

  • develop grammar and vocabulary understanding 
  • practise speaking and listening skills 
  • learn business-specific vocabulary and expressions 
  • develop practical language to liaise with colleagues and partners in English 
  • undertake confidently business tasks in an international environment 
  • improve your English both in and out of the office

Key features

  • over 80 carefully selected interactive resources 
  • can be used alongside any business English coursebook 
  • each unit covers areas that every successful professional needs to know such as attending meetings, travelling for work, giving presentations and dealing with customers and suppliers
Open full syllabus overview

Syllabus details

  1. Business communication: Meeting arrangements
    1. Meeting room arrangements
    2. Three quick phone calls
    3. Covering for a colleague
    4. Drafting a memo
    5. Documents for a meeting
    6. Setting up a meeting
  2. Business communication: In a meeting
    1. Different opinions
    2. Effective meetings
    3. Meetings and greetings
  3. Business communication: Conference arrangements
    1. A letter on conference arrangements
    2. Conference arrangements
    3. Conference facilities
    4. Setting up a conference
  4. Business communication: At a conference
    1. Conference announcements
    2. Networking at a conference
    3. Choosing events
    4. Welcome to the conference
  5. Business communication: Presentations
    1. Law firm presentation
    2. Planning a presentation
    3. Attending a presentation
    4. Presentation about a training company
    5. Statistics
  6. Away from work: Getting ready for visitors
    1. Arrangements for a business visitor
    2. Telephone message
    3. Accommodation for business guests
    4. Looking after business visitors
  7. Away from work: Socializing with visitors
    1. Arrival of a business visitor
    2. Breaking the ice
    3. Socializing with a visitor
    4. An evening's entertainment
  8. Away from work: Going on a trip
    1. Vacation
    2. Planning a vacation
    3. An aircraft announcement
    4. Expense claim
    5. Vacation problems
    6. Why did I go on vacation?
    7. A trip to Vancouver, Canada
  9. Away from work: Staying in a hotel
    1. A postcard home
    2. What's on the menu?
    3. Guest information
  10. Away from work: Going shopping
    1. Increasing visitor spending at tourist attractions
    2. Going shopping
    3. Online shopping
    4. Supermarket reviews
    5. Why do prices rise?
  11. Companies: Starting up
    1. Setting up a restaurant
    2. Opening a new factory
    3. Arranging a loan
    4. Starting up
    5. Women entrepreneurs
  12. Companies: Management
    1. Production plans
    2. Trouble at the docks
    3. Restructuring the company
    4. Virtual businesses
  13. Companies: Marketing
    1. A successful exhibition
    2. Marketing strategies
    3. Advertising
  14. Companies: Sales
    1. Placing an order
    2. Are you the customer or the supplier?
    3. Return policy
    4. A letter of complaint to a supplier
    5. Delayed deliveries
    6. Buying goods and equipment
    7. Customer satisfaction surveys
  15. Companies: Performance
    1. Website performance
    2. Sales crisis
    3. Financial news
    4. Hot competition
    5. Retail company's performance
    6. Corporate competition
  16. People: Before the interview
    1. Interview arrangements
    2. A letter to a recruitment agency
    3. Phoning to arrange a job interview
    4. A job applicant
    5. A new appointment
    6. Applying for a job
    7. Job advertisements
  17. People: The interview
    1. Interview details
    2. How to succeed at interviews
    3. Interviewing for a hotel receptionist
    4. A job interview
    5. Interview questions
    6. How to succeed at an interview
  18. People: After the interview
    1. Different applicants
    2. Who should get the job?
    3. Did you get the job?
  19. People: Duties at work
    1. Training sessions
    2. Using the network
    3. A change for the better?
    4. Companies
    5. A company description
  20. People: Challenges at work
    1. Reducing the workforce
    2. Do you want a pay raise?
    3. Reading a memo
    4. Office politics
    5. A memo to staff on company changes